Returns & Exchange Policy
At The Derma Co, we strive to provide you with a seamless skincare experience; however, if you receive a damaged, defective, or incorrect product, you may initiate a return request within 7 days of delivery. Please ensure that the items remain in their original packaging, unused, and with all protective seals intact to qualify for a refund or replacement.
Initiate Request
Log in to your account and navigate to the 'My Orders' section to select the items you wish to return or exchange.
Upload Proof
Submit clear images or a video of the product and the outer packaging to verify the condition of the received items.
Quality Inspection
Our logistics partner will pick up the package within 48 hours for a quality check at our warehouse facility.
Refund Processing
Once the return is approved, your refund will be credited to your original payment method or wallet within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing