Frequently Asked Questions
Everything you need to know about our products, shipping, and dermatological standards.
Are The Derma Co products safe for sensitive skin?
Yes, all our products are formulated by dermatologists and undergo rigorous testing. However, we recommend checking the specific ingredient list and performing a patch test before full application.
How long does it take for my order to be delivered?
Orders are typically processed within 24 hours. Depending on your location, delivery usually takes between 3 to 5 business days.
What is your return and refund policy?
We offer a 7-day return policy for products that are damaged during transit or if the wrong item was delivered. The product must be unused and in its original packaging.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pin codes across the country. You can also choose to pay via credit/debit cards, UPI, or net banking for a faster checkout.
Are your products cruelty-free and paraben-free?
Absolutely. At The Derma Co, we are committed to clean beauty. All our formulations are 100% cruelty-free and free from harmful parabens and sulfates.
How can I track my order status?
Once your order is shipped, you will receive a tracking link via email and SMS. You can also track your package directly through the 'My Orders' section on our website.